Callout or Repair Procedure
  1. You need to complete the form below. Try to give us as much information as possible. This enables us to anticipate what will be required for the repair and saves time and money for all parties involved.
  2. Upon receipt of your request, one of our technical staff will confirm your information.
  3. Callouts or repairs are payable upfront. You will receive an invoice for the callout. This includes a charge for travelling to you and an assessment of your problem.
  4. Upon the receipt of your payment, an appointment will be scheduled with you.
  5. If your repair can be completed within the first hour the repair will be deemed part of the callout. All callouts exclude any costs for equipment that was replaced and will be billed for separately.
  6. If your repair can not be completed in the first hour or additional equipment is required to complete the repair, you will be quoted for the repair.
  7. Once again you will need to pay the invoice before an appointment is scheduled to complete your repair.
  
Full Name: (Name & Surname)  
Company Name: (If Applicable)
Telephone: (Land Line)  
Fax:
Cellphone:
Email:  
Region:  
Address: (Physical)
Problem Information (Please supply us with the following information below so we can anticipate the equipment required for the repair.)(All fields are required)
How urgent is your request ?
I have a problem with my:

 
Equipment Manufacturer/Make:
Model No:(if availible or list all components)
Problem Description: (Give a description of what the problem is. Include as much information as possible)

Is the product(s) still in Warranty ?
Who did you purchase the product(s) from ? (Supplier details if availible)
What is the aproximate age of the product(s) ?
Is access availible to your property ? (Specify times, is there a domestic worker e.g. from 10:00 to 18:00 mondays only)
How did you hear about us ?